Privacy Policy

Privacy Policy
Updated 5/8/2022

This Privacy Policy (this “Policy”) describes the practices of Happe Homes (“Happe Homes”) for collecting, using, maintaining, disclosing, and otherwise processing (collectively, “Processing”) the information that we collect from you, as well as how we protect and secure your data. If you have additional questions regarding your rights under this Policy or any agreement you may have with Happe Homes regarding your data, please contact us. Please read this Policy carefully to understand our Processing of your information and how we will treat it.

This Policy generally applies to the information that Happe Homes Processes. However, this Policy is subordinate to any specific terms and conditions set forth in any terms of use, end user license agreements, or other agreements you may have with Happe Homes relating to a particular product, service, or data. Further, this Policy applies only to information about Happe Homes Processes. It does not apply to information collected by Happe Homes’s business partners, which may have their own privacy policies that apply to you.

1. What information does Happe Homes collect?

The information Happe Homes collects can be described as Personal Information and Non-Personal Information, as well as Operations Data (which may or may not be personally identifiable). We collect this information when you provide it to us or when you use our products or services.

“Personal Information” is information that can be used to identify, locate, or contact you, a natural person, as well as any other information about you that we may connect with Personal Information. For example, Personal Information that we collect includes:

• Contact information such as your name, phone number, physical address, email address, username, and password;
• Relationship information such as your preferences or potential interest in Happe Homes products and services;
• Transactional information such as purchases, services requested, customer service inquiries, and other customer account information; and Financial information such as credit card, banking, or financing information.

“Non-Personal Information,” on the other hand, is information that does not identify you as a natural person and is not identifiable to you as a natural person. For example, Non-Personal Information that we collect includes:

• Cookies and other similar tracking technologies used in a non-identifiable way; Information we anonymize by rendering it unidentifiable to a natural person; Information we aggregate by combining it with other data in such a way that no natural person can be identified or linked to any specific information; and The name, form, contact details, transaction history, or financial information of legal persons.
• “Operations Data ” is data concerning your jobs that you input into Happe Homes’s products and services. Operations Data may include employee time cards and scheduling, the parts used on certain jobs, price estimates, overruns, values, and other job-related information including any information you provide via Happe Homes’s web-based applications. Operations Data, depending on the specific situation, may or may not be identifiable to a natural person.

2. Why does Happe Homes collect this information?

Happe Homes collects and otherwise Processes Personal Information and Operations Data in identifiable forms for a variety of purposes, depending on the information being Processed. In particular, Happe Homes Processes this information to perform under its contractual obligations to you, providing the products and services you have purchased and Processing information as may be necessary to provide you with the products and services and support you in their use. Happe Homes also Processes information given its legitimate interest in improving its products and services, enhancing customer experience, and identifying and marketing certain products and services to you. Finally, Happe Homes may Process information as necessary to comply with a legal obligation.

• To summarize, Processes Personal Information and Operations Data in identifiable form for the following purposes:
• To fulfill orders for Happe Homes products and services;
• To operate, deliver, maintain, or otherwise provide the Happe Homes products and services you request;
• To support Happe Homes products and service;
• To set up and maintain your customer account and allow you to interact with Happe Homes online;
• To provide you with customer service by resolving disputes, addressing complaints, and troubleshooting any technical problems encountered;
• To measure and understand the effectiveness of Happe Homes products and services;
• To improve Happe Homes products and services;
• To comply with applicable laws and regulations; and
• To communicate offers for products and services, including offers based on your interests and usage of Happe Homes Products and Services, administer promotional events, and engage in other marketing activities that may be of interest to you.We will provide you the opportunity to opt-out of marketing information or market research inquiries, but we will still need to gather certain information to provide our products and services to you.
• If we collect or Process your information for any other purposes, we will disclose it to you at the time it is collected.

With respect to Non-Personal Information and Operations Data not in identifiable form, because this information does not identify a natural person Happe Homes may use and Process it for any purpose. Happe Homes expressly reserves the right to use anonymized or aggregated information to improve or develop its products and services, create and publish reports, conduct statistical analyses about customers and equipment, monitor industry trends, and otherwise engage in activities that do not result in the disclosure of identifiable information.

To be clear, Happe Homes is committed to respecting its customer’s privacy and will only Process your Personal Information or Operations Data in identifiable form for the reasons disclosed herein, and then only in the context of your customer relationship with Happe Homes. Happe Homes will not sell, rent, or lease your Personal Information or Operations Data in identifiable form to others.

3. Will Happe Homes share this information with third parties?

To provide certain products and services, Happe Homes may share information with third parties who provide services to us, such as the manufacturers, distributors, and operators of hardware and software used in our online dashboard and mobile application. Any third party with whom we share identifiable information will only have access necessary to perform specific tasks on our behalf, will only use the information for this purpose, and will protect your information at least to the same extent that we do.

Happe Homes may share information to comply with our legal obligations, such as to respond to lawful requests and legal processes. In the event we are asked to disclose your Personal Information, we will attempt to validate the request and inform you of it.

Finally, Happe Homes may disclose information where needed to affect the sale or transfer of its assets, enforce its rights, protect its property, or protect the rights, property, or safety of others, or as needed to support external auditing, compliance, and corporate governance functions.

If Happe Homes needs to share your information for a purpose not identified here, we will obtain your consent and disclose this purpose at the time of obtaining your consent. For example, Happe Homes may wish to use your information in demonstrations or other marketing materials and will contact you before doing so.

4. How long will Happe Homes keep my information?

Happe Homes keeps different kinds of information for different lengths of time, depending on the purpose for which it was processed and your specific situation. Thus, Happe Homes will retain information as long as necessary to accomplish the relevant purpose, but no longer.

5. How does Happe Homes keep my information secure?

Taking into account the nature of the information gathered, Happe Homes maintains administrative, technical, and physical controls that are designed to safeguard Personal Information and Operations Data in identifiable form.

6. What are my choices with respect to my information?

Your first choice is always to limit the information you provide. You may also opt-out of certain marketing information by visiting our website and communicating your choices to us, or by clicking “unsubscribe” at the bottom of marketing emails you might receive.

Regarding cookies and other tracking technologies, you can manage these by adjusting the settings on your browser, commonly referred to as the browser’s “Do Not Track” settings. All browsers are different, so you may need to visit the “help” section of your browser to learn more about cookie preferences and other privacy settings that may be available. You can also manage how your mobile device and mobile browser share location information with Happe Homes, as well as how your mobile browser handles cookies and related technologies by adjusting your mobile device privacy and security settings. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn more. In general, Happe Homes will comply with your browser’s “Do Not Track” settings.

Happe Homes complies with applicable law regarding your ability to access, correct, and delete your identifiable information. If you have an online account, you may be able to log into your account to access and update certain information provided. For identifiable information that is not linked to an online account, please contact us directly.

Subject to the specific terms of your agreement related to the collection of Operations Data, you may be able to opt-out of sharing this information with Happe Homes. If you choose to do so, you may no longer have access to this data and would no longer be able to use certain products or services that rely on this data.

Happe Homes does not intend to collect Personal Information from children aged 16 and under. If you believe a child is providing us Personal Information, please contact us directly so we may investigate and delete it.

For assistance with exercising your personal information choices, or if you have any questions about these choices, please contact us.

7. For California residents:
This notice does not apply to employment-related personal information collected from California-based employees, job applicants, contractors, or similar individuals.

The California Consumer Privacy Act (the “CCPA”) affords those who reside in the State of California certain rights as a data subject. If you are a resident of the State of California, we encourage you to read and learn about those rights on your own, but the following will help you to begin to understand them:

• Access: You have the right to request that we disclose certain information to you about our collection and use of your personal information.
  Erasure: In some cases, you may have the right to request that we erase your personal information in our possession.
• Data Portability: This allows you to request a copy of your personal information that we may have and transfer that information to someone else without any interference from us. In some cases, you may be able to request that we transfer your personal information directly to a third party on your behalf.
  The CCPA further provides California residents the right to direct us not to sell your personal information.WE DO NOT SELL YOUR PERSONAL INFORMATION.

We will not discriminate against you for exercising any of your CCPA rights.

In addition, California’s “Shine the Light” law permits you to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

To make a request regarding any of these rights or to ask questions or provide comments about this Privacy Notice for California Residents, please contact us.

It is our policy to post any changes to this Privacy Notice on this page. We may or may not contact you directly concerning significant changes. We encourage you to visit this page periodically and check for changes. To the extent permitted by law, your continued use of our services after a change is deemed to be your consent to any such change.

8. For international residents:

Happe Homes is headquartered in the United States of America. It and its authorized processors may transfer your information to the United States of America and access it from the Unites States of America for the Purposes described in this Policy. Happe Homes protects the privacy and security of Personal Information in the manner described in this Policy regardless of where it is collected, stored, accessed, or otherwise Processed.

9. Does this Policy ever change?

Happe Homes may post changes to this Policy on this page. Please refer to the “last updated” date above. We may or may not contact you directly concerning significant changes, and therefore we encourage you to visit this page periodically and check. By using Happe Homes services after a change to this Policy, you are deemed to consent to any changes.